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Crises and the Hunger Games

Crises and the Hunger Games

For those who haven't seen "The Hunger Games" saga, here's a brief overview: The nation of Panem emerged from the ruins of what was once known as North America.  74 years ago, the 12 districts affected by poverty in Panem rebelled against the wealth-controlling...

The Five Deaths

The Five Deaths

Note for nerds before we begin: The Five Deaths are the name of the 5 islands where Jurassic Park takes place. In these 6 years that we’ve been building and implementing Thalamus in both multinational and local companies, added to the more than 15 years of experience...

Consumer experience and its impact on NPS

Consumer experience and its impact on NPS

The Net Promoter Score (NPS) The NPS is a loyalty indicator that enables monitoring of the quality of the consumer’s experience, by way of one single question about the likelihood of recommending the product or service on a scale of 0 to 10. The final result is an...

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